Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it – unused and undamaged, with tags and in its original packaging. You must also be able to provide a receipt or other proof of purchase.

To initiate a return, please contact us at info@virumine.com.

If the return is approved, we will send you a return label and instructions on how and where to send the package. The item must not be returned without first contacting us – these returns will not be accepted.

You are always welcome to contact us with any questions about returns at info@virumine.com.

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and rectify it.

Exceptions / items that cannot be returned
Certain types of items cannot be returned, e.g. perishable items (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items bought on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day right of withdrawal
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unused or unworn, with tags and in its original packaging. You must also use the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive your refund via your original payment method within 10 working days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@virumine.com.